1. Are HS Beauty products made with natural ingredients?
HS Beauty products are thoughtfully formulated with carefully selected ingredients. Our Hair Oil features a botanical blend including Rosemary, Castor, Jojoba, Lavender, Tea Tree, Almond and Olive oils to support your everyday hair-care routine.
2. Is HS Beauty Hair Oil suitable for all hair types?
The formula is designed for a wide range of hair types, including dry, frizzy, rough and damaged-looking hair. If you have a particularly sensitive scalp, we recommend doing a patch test before regular use.
3. How often should I use HS Beauty Hair Oil?
For a regular hair-care routine, you can use it around 2–3 times a week, depending on your hair and scalp needs.
4. How should I use the Hair Oil?
Apply an appropriate amount to the scalp and hair lengths, gently massage it in and allow it to sit before washing your hair. Adjust the quantity and duration based on your hair type and routine.
5. How long does it take to notice results?
Hair-care results vary from person to person. With consistent use, many people may begin to notice improvements in softness, manageability and the overall appearance of their hair over time.
6. Will the oil make my hair greasy or heavy?
The amount you use matters. Start with a small quantity and distribute it evenly through the scalp and lengths. Using too much oil may naturally make the hair feel heavier.
7. Can I use HS Beauty Hair Oil on coloured or chemically treated hair?
It can generally be incorporated into a hair-care routine, but chemically treated hair can have different needs. If you recently had a professional treatment, it is best to follow your stylist's after-care recommendations.
8. Does HS Beauty Hair Oil expire?
Yes. Please refer to the manufacturing and expiry information printed on the product packaging and store the oil as directed.
Order & Payment FAQs
9. Can I place an order without creating an account?
If guest checkout is available on our website, you can complete your purchase without creating an account.
10. What payment methods does HS Beauty accept?
Available payment options are displayed securely during checkout and may include UPI, Visa, Mastercard, Google Pay, PhonePe and other supported payment methods.
11. Do you offer a discount on prepaid orders?
Where the offer is active, eligible prepaid orders can receive the promotional discount shown on our website at the time of purchase.
12. What happens if my payment fails but the amount is deducted?
In some cases, a failed transaction may still appear as temporarily deducted. Such amounts are usually reversed by the bank or payment provider. If the issue persists, contact us at support.hsbeautyofficial@gmail.com with your payment reference details.
13. How will I know if my order has been successfully placed?
Once your order is confirmed, you should receive an order confirmation through the contact details provided during checkout.
14. How can I get an invoice for my purchase?
Please check your order confirmation or account details. If you need additional help with your invoice, email us at support.hsbeautyofficial@gmail.com with your order number.
Shipping & Delivery FAQs
15. How do I know if HS Beauty delivers to my location?
Enter your delivery details during checkout to check whether your location is serviceable.
16. How can I track my HS Beauty order?
Once your order has been dispatched, tracking information will normally be shared through the contact details provided with your order.
17. How long will my order take to arrive?
Delivery times can vary depending on your location, courier availability and other logistical factors. The latest available delivery information will be shown or communicated after your order is processed.
18. What should I do if my order is delayed?
If your shipment has not arrived within the expected delivery window, check the tracking information first. If you still need help, contact support.hsbeautyofficial@gmail.com with your order number.
19. What if my order is marked as delivered but I haven't received it?
First, check with family members, neighbours, building security or reception, as the parcel may have been accepted on your behalf. If you still cannot locate it, contact us at support.hsbeautyofficial@gmail.com with your order details.
20. What happens if I provide an incorrect shipping address?
Contact us as quickly as possible at support.hsbeautyofficial@gmail.com. If the order has not yet been processed or dispatched, we may be able to help update the details. Changes cannot always be guaranteed after dispatch.
Returns & Customer Support
21. What should I do if I receive a damaged or incorrect product?
Please contact support.hsbeautyofficial@gmail.com as soon as possible with your order number and clear photographs of the product and packaging so our team can review the issue.
22. Can I return my HS Beauty order?
Return eligibility depends on the condition of the product and the terms mentioned in our current Returns & Refunds Policy. Please review that policy or contact our support team for assistance.
23. Can I cancel or modify my order after placing it?
Contact us immediately after placing your order. If processing has not started, we may be able to assist, but cancellations or modifications cannot be guaranteed once the order is prepared or shipped.
24. How can I contact HS Beauty customer support?
You can reach the HS Beauty support team at:
support.hsbeautyofficial@gmail.com
Please include your order number and registered contact details for order-related queries.